SHOPPING INFORMATION
Upon selection of your preferred items, add the items to your shopping basket. Each item is individually
described & priced. Your order will be forwarded to us. You will have to visit our showroom on Mombasa
Road, make the payment and thereafter, the products will be delivered to your home or office as per agreed
delivery terms.
At Milele Antique, we accept cash, M-Pesa (Mobile money transfer), bank transfer and cheques / banker’s draft.
Note: In the event we are paid by cheque / banker’s draft, the dispatch/delivery is done once they have been cleared.
We have an efficient stock system in place. Either call or email us and we will be glad to let you know about the
availability. Please note that the availability cannot be guaranteed between the time we inform you and the time
you come to pay for it.
Within Nairobi: for order purchases above 250,000/- the delivery is done at no charge to the customer. All
other deliveries below the above highlighted amount attract additional cost to the customer dependent on the
location of delivery.
Outside Nairobi: Transport cost is charged as an additional cost to the customer dependent on the location of
delivery.
You will be contacted in advance by a member of our staff, who will advise the planned delivery to your
premises. If the goods aren’t self assembly, we will position the furniture as directed and remove all packaging
materials – unless you wish to keep them.
As all deliveries need to be signed for, we will be unable to leave your furniture and it will be returned to the
distribution centre. Someone will contact you to arrange a further delivery date. There will be an additional
extra delivery charge.
Yes. Upon full payment for your purchased item the delivery schedule can be discussed and agreed upon to
accommodate the customers time preferences.
Sorry, but we do not provide this service. If you wish you can nominate your own shipper. We can deliver to
their address or alternatively they can collect it from our showroom.
Yes, to reserve an item for a limited period of time. To do so, a 50% deposit has to be paid. Upon the lapse of
the agreed period of time the item would be open for sale to other prospective buyer and a refund done on the
deposit previously received less 10%.
We regret we are unable to accept the return of these goods as they have been specially chosen by you and
delivered at your request.
Our continued success depends entirely on our customers’ satisfaction with our service, and on the quality and
reliability of the products we sell. Whatever assistance you need, please do not hesitate to e-mail or call us.
A proforma invoice will be provided to customers who are entitled to VAT exemption. Full payment, inclusive
of VAT, will be required if you want delivery of the goods before the necessary approval has been obtained.
Refund of the VAT amount will be done as soon as you provide the approved forms.